Return & Refund Policy

A Fair and Transparent Shopping Experience for Faithlume™

At Asia Homemart Inc., we want every customer to feel confident when choosing our products.
This policy explains how returns, exchanges, and refunds are managed to ensure a clear and fair process.

1. Return Window & Eligibility

We offer a 30-day return period, starting from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

  • 📦 Unused and in original condition
  • 🏷️ All original packaging and labels included (if applicable)
  • 🧾 Proof of purchase or order confirmation provided
  • 🚫 Not altered, washed, or damaged after delivery

2. Requesting a Return

To begin a return process, please contact our support team:

📧 service@faithlume.com

Once your request is reviewed and approved:

  • We will provide return instructions
  • A return shipping label may be issued when applicable
  • You will be guided on how to send the item back safely

⚠️ Items returned without prior authorization may not be accepted.

3. Product Issues & Damaged Items

Please check your order upon arrival.

If you receive a defective, incorrect, or damaged product:

  • Contact us as soon as possible
  • Provide photos of the issue for review
  • Our team will evaluate and offer a suitable solution

4. Non-Returnable Items

Certain product types cannot be returned, including:

  • Perishable or consumable goods
  • Personalized or custom-made items
  • Hygiene or personal care products
  • Hazardous or regulated materials
  • Gift cards and final clearance items

If you're unsure whether your item qualifies, please contact us before initiating a return.

5. Exchange Process

For faster replacement service:

  1. Return the original product first
  2. Once approved, place a new order for the replacement item

This helps ensure quicker processing and inventory availability.

6. Refund Handling

After your returned item is received and inspected:

  • You will be notified of the approval status
  • Approved refunds will be issued to the original payment method
  • Processing time may take up to 10 business days

Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

7. EU Customers (14-Day Right of Withdrawal)

For orders shipped to the European Union, customers may cancel or return items within 14 days of receipt, without providing a reason.

Requirements:

  • Item must be unused and in original condition
  • Packaging and tags must be intact
  • Proof of purchase is required

This policy applies in addition to our standard return window where applicable.

8. Return Shipping Details

Returns must be pre-approved before sending any items.

Approved return shipments should be sent to:

Asia Homemart Inc.
8688 Garvey Ave
Rosemead, CA 91770
United States

Final Note

At Faithlume™, we aim to make every step — from purchase to return — clear, fair, and stress-free.
If you need help at any point, our support team is always ready to assist.